2016-10-24 - 28250- Service Request - Customer invoice error #ProductionBreakFix #FICOSupport

2016-10-24 - 28250 - Service Request - Customer invoice error

Problem Summary

Customer invoice error

Admin Info


Purpose
 Customer invoice error
Requested by
 Babu
Issue Date
 10-24-2016
Resolved by
 Raghav
Resolved Date
 10-25-2016
Document Status
 Completed

Detailed Problem Description

(Include Screen Shots if required )
Customer invoice error - Invoice is unable to be posted to accounting for sales order 3382148 and NEC Invoice 0093825917
it has on CoCd14 the 440000 Sales Interunit whre normally the regular sales and COM and Roy Accruals are on CoCd14
The 440000 posting is usually on CoCd10

Solution Analysis and Recommendations

(Include Screen Shots if required)
As per the analysis Sales order is inter-company posting between sales org 1000 and 5000 which have the profit center substitute to determine the profit center.

The issue is with the product hierarchy maintained in the material master due to this the profit center was not updated in the sales order and accounting entry seems good for cocd 0014
PC1.PNG


Material and product hierarchy maintained in sales orders are
Material
 Product hierarchy
11434497
 0447N32001007K6601
11434498
 0447N3200100707501
11434499
 0447N32001007P0601
11434500
 0447N3200100774401
11434501
 0447N3200100710801
Profit center will update with sales order with profit center substitute rule based on the prod hierarchy value(starts with 0230*,0236* and 0237*) maintained as below screen shot.
PC2.PNG

Resolution



Release Information

Provide link here to Release Notes if Technical Objects were changed

it has on CoCd14 the 440000 Sales Interunit whre normally the regular sales and COM and Roy Accruals are on CoCd14
The 440000 posting is usually on CoCd10